Privacy Policy

This policy explains how Ember Within Therapy ("we", "us"), 117 Spratt Street, Suite B, Fort Mill, SC 29715, handles information collected through this website. It covers the website only. How we protect your health information as a client is described in our HIPAA Notice of Privacy Practices, which you receive when you begin care and can request at any time.

Information we collect

• Contact form: your name, email, optional phone number and your message. Please do not include detailed health information in the form — we'll discuss that privately.
• Scheduling: appointments are booked through Therapy Stacks, our secure, HIPAA-compliant practice system. Information you enter there is handled by Therapy Stacks under its own privacy terms and our business associate agreement — not by this website.
• Phone, text and email: when you contact us directly, we receive what you send. Standard email and SMS are not fully encrypted; you may choose to call instead.
• Cookies and similar technologies: only with your permission, see our Cookie Policy.

How we use it

To reply to you, arrange a consultation, operate and secure the website, and — only if you allow it — to understand site visits and measure our advertising. We do not sell your personal information, and we never share contact-form messages, booking details or health information with analytics or advertising companies.

Analytics and advertising

If you accept, we use Google Analytics (Google LLC) to see anonymous visit statistics, and the Meta Pixel (Meta Platforms, Inc.) to measure whether our Facebook and Instagram ads lead people to our site. These services may set cookies and receive your IP address, device and browser information and the pages you view. We only send page views — no form, booking or health data. You can change your choice at any time via Cookie settings.

Your choices and rights

• Accept, reject or change cookie choices at any time; rejecting is as easy as accepting.
• We honor the Global Privacy Control (GPC) browser signal as an opt-out of advertising cookies.
• You may ask us to access, correct or delete information you submitted through the website, by emailing admin@emberwithintherapy.com or calling 839-400-6182. Depending on your state of residence (for example California, Virginia, Colorado, Connecticut and others), you may have additional rights, including to opt out of targeted advertising. We will not discriminate against you for exercising them.
• Opt out of Google Analytics across sites with Google's browser add-on, and manage Meta ad preferences in your Facebook/Instagram settings.

Retention and security

Contact-form messages are kept only as long as needed to respond and for our records, and are stored with access limited to our clinicians. No method of transmission is fully secure, but we use reasonable safeguards.

Children

This website is not directed to children under 13 and we do not knowingly collect their information online. Parents seeking care for a child should contact us directly.

Not an emergency service

If you are in crisis, call or text 988 or call 911. Do not use the contact form for emergencies.

Changes and contact

We may update this policy; the date above shows the latest version. Questions: admin@emberwithintherapy.com, 839-400-6182, 117 Spratt Street, Suite B, Fort Mill, SC 29715.